Changed your mind? Here's a clear guide to cancel unpaid or unshipped orders, understand refunds, and avoid delays or fees.
Placing an order on LoongBuy is exciting, but sometimes plans change. The good news is that cancelling an order before the seller ships it is usually a straightforward process. Taking quick action is key to ensuring a smooth cancellation and full refund.
If you haven't completed payment, cancellation is simplest.
Refund Status:
If you've paid but the seller hasn't dispatched the item, follow these steps:
When an order is successfully cancelled before shipment:
Check your order status immediately after deciding to cancel. The window before shipment can be short.
When contacting the seller, use simple, polite English and include your order number. State your request to cancel clearly.
Keep an eye on your order page. If the status changes to "Shipped," cancellation may no longer be possible, and you may need to initiate a return instead.
Once cancelled, ensure you receive an on-screen or email confirmation from LoongBuy for your records.
